There are several insurance companies out there but there are few that come close to Blue Cross Blue Shield. We are going to be taking a look at some of the Blue Cross Blue Shield reviews to determine if there are any problems and see what the company is doing to rectify them. We must highlight the fact that there is no perfect insurance company out there and if that is what you are looking for, we are sorry to tell to that it will be a futile search.
The good thing is that there are companies out there that are trying to constantly improve their service and we are going to be looking at the Blue Cross Blue Shield reviews to see if the company is one of them.
Blue Cross Blue Shield Reviews Complaints
There are several complaints that we managed to pick out when we looked at the Blue Cross Blue Shield reviews. We are going to be discussing the main complaints in this section and in the next section, we are going to be looking at what exactly the company is doing to rectify the problem. The good thing is the company has very few complaints, which is an indication of how good their service is.
Blue Cross Blue Shield Review- Accessibility
The main problem that people who are using BCBS seem to face seems to be the issue of accessibility. The service is theoretically available in all fifty dated but in terms of what’s really on the ground that does not seem to be the case. Although facilities are available in most places, some remote areas, and a few states have mediocre or no facilities at all. This might be the problem as some people might end up traveling over the country to find the facilities they are looking for. Geographical limitations a problem for most insurance companies but they seem to be a bit more common with BlueCross Blue Shield.
Blue Cross Blue Shield Reviews- Customer Service
This is one of the few dark patches on Blue Cross Blue Shield’s sparkling reputation. There seems to be a huge problem in their customer service department. People have often complained about their lackluster service, especially when it comes to the company’s call center. In most cases, it takes a long period before you are attended to and in some cases, you might not even get the service you require.
Blue Cross Blue Shield Reviews Solutions
These are the main problems that people who use Blue Cross Blue Shield tend to face. The good thing is that the company seems to be on the right track in fixing the problems.
Blue Cross Blue Shield Reviews- Accessibility
The accessibility issue has been one of the issues that the people at BCBS have been trying to fix. The company has promised to build more facilities and we have been then acquiring the land and we can only hope that there are completed soon. The company has also promised to form alliances with already existing facilities to ensure that their customers get the best of service, this is a step in the right direction.
Blue Cross Blue Shield Reviews- Customer Service
BCBS has promised to develop efficient online systems to enable customers to get their queries fixed without a struggle. They have also promised to introduce chatbots that are automated to ensure round-the-clock service. This is certainly the level of efficiency that people expect from a company that big.
With these two problems fixed, BCBS easily becomes a perfect insurance service. Give it a try today.
Find more Health articles
Is BCBS available in all 50 states?
Yes, BCBS is available in all fifty states
Is BCBS expensive?
CBS ranks as one of the most affordable insurance services in the country
Can you apply for BCBS online?
Yes, you can apply for BCBS online
